Accessibility statement

Our standard

We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. This is the standard the Australian Human Rights Commission points to in its guidelines on equal access to digital goods and services under the Disability Discrimination Act 1992 (Cth).

What we’ve done

• Every page can be used with a keyboard alone, with a visible outline showing where you are and a “Skip to content” link at the top.
• Text and controls meet the WCAG contrast ratios.
• Images that carry information have text descriptions, and page structure uses proper headings, lists and labels for screen readers.
• Moving content can be paused, and animations stop if your device is set to reduce motion.
• Pages work when zoomed to 200% and on small screens.
• Forms have labels and clear error messages.

Adjust the site

Select the Accessibility button in the bottom corner of any page to:

• Pause animations – stop the slideshow, scrolling logos and other moving content.
• Higher contrast – make text darker and outlines stronger.
• Underline links – make links easier to spot.
• Text size – make the page content larger.

Your choices are saved on your device. You can also use your browser’s zoom, and your device’s own accessibility settings.

Known limitations

• The cardholder dispute form is a PDF that may not work well with all assistive technology. We can take your dispute details by phone instead, or send the form in another format.
• The videos on the Apple Pay, Google Wallet and Samsung Pay pages are hosted on YouTube. If you need a text version, contact us.
• Some links go to Blackhawk Network, Heritage and card balance websites, which have their own accessibility features.

Need help or found a problem?

If something on this site doesn’t work for you, or you need information in another format, please tell us.

If you’re not satisfied with our response, you can contact the Australian Human Rights Commission.