Contact Us

Call or complete the form to get support with your gift card.

1800 383 014
Agent Support hours

Monday-Sunday
9am-10pm AEST

Balance Check, Transaction History and Disputes Available 24/7 via 1800 383 014

General Enquiries

For general questions about our products or services, feel free to reach out anytime.

Get in Touch

You can reach us anytime

By contacting us, you agree to our Terms of Conditions and Privacy Policy.

Frequently Asked Questions

Everything you need to know about sending, using, and enjoying your gift card simple and stress-free.
How long will it take to get a response?

We aim to respond within 24-48 hours during support hours. Response times may vary during peak periods.

To help us look into your query as quickly as possible, please include:

  • Your name and contact email address

  • A brief description of what happened

  • The date, time, merchant and amount of the transaction, if relevant

  • Your PCN which is printed on the back of your physical Gift Card or shown on your eGift Card template.

  • Any relevant error message, screenshot or photo of your gift card.

For your security, never include your full card number, CVV or PIN in an email to us.

Providing your PCN helps us locate your card and investigate your query more quickly, so please include it if you have it available. If you don’t have your PCN, send us as much other information as you can and we’ll do our best to help. Please don’t share your PIN or CVV.

Yes. If you’d prefer to speak with someone, call us on 1800 383 014, Monday to Sunday, 9:00 am–10:00 pm AEST/AEDT. Please have your PCN ready, if available. It’s printed on the back of your physical Gift Card or shown on your eGift Card template and helps us locate your card more quickly.

Our Support Team is available Monday to Sunday, 9:00 am–10:00 pm AEST/AEDT. Messages received outside these hours will be answered on the next business day.

You can check your card balance, view your transaction history or submit a transaction dispute 24/7 by calling 1800 383 014 or visiting www.cardbalance.com.au.

Still can’t find what you’re looking for? Go to the FAQs.